baji vip Privacy Policy

baji vip operates as an online casino and sports betting platform serving the Bangladesh market through the domain baji-vip.im. For the purposes of this Privacy Policy, baji vip acts as the data controller — the entity responsible for determining the purposes and means by which your personal data is processed.

As data controller, baji vip is committed to processing your personal information lawfully, fairly, and transparently, in full accordance with applicable data protection principles. We collect only the data that is necessary for the purposes described in this policy, and we do not sell your personal data to third parties for their own marketing purposes.

All enquiries regarding this Privacy Policy, requests to exercise your data rights, or concerns about how your personal information is handled should be directed to our support team:

Email: support@baji-vip.im — available 24 hours a day, 7 days a week in English.

We will acknowledge all privacy-related requests within 2 business days and aim to resolve them fully within 14 calendar days of receipt.

baji vip collects personal data through several distinct channels: directly from you when you register an account or contact support, automatically when you interact with our platform, and from third-party payment providers when you make financial transactions. The categories of personal data we collect are detailed below.

Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (required to verify the mandatory 18+ age restriction)
• Bangladesh mobile number (used for OTP verification and account security alerts)
• Valid email address (used for account communications and support)
• Residential address in Bangladesh (collected during enhanced verification)
• Copies of identity documents: National Identity Card (NID), passport, or driving licence, where required for Know Your Customer (KYC) compliance

Financial & Transaction Data

• Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay
• Bank account details when Bank Transfer is the chosen payment method
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Betting history, game session records, and wagering amounts
• Bonus claims, promotional participation records, and wagering requirement progress

Technical & Usage Data

• IP address and approximate geographical location derived from it
• Device type, operating system, browser type and version
• Session timestamps, pages visited, features used, and time spent on each section
• Referring URLs and search terms used to reach the platform
• Cookies and similar tracking data (see Section 4 for full details)

Support & Communications Data

• The content of any messages you send to our support team via email or live chat
• Records of complaints, disputes, and their resolutions
• Preferences you have communicated regarding marketing communications
• Survey responses and feedback you voluntarily provide

baji vip processes your personal data on the following legal bases: (a) contractual necessity — to perform the contract between you and baji vip when you use the platform; (b) legal obligation — where processing is required to comply with applicable law; (c) legitimate interests — where we have a legitimate business interest that does not override your fundamental privacy rights; and (d) consent — where you have freely and specifically given your agreement for a particular processing activity such as marketing communications.

Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

baji vip uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and gather analytics that help us improve our services. A cookie is a small text file placed on your device when you visit our website. Cookies do not harm your device and cannot access other files stored on it.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling strictly necessary cookies will prevent core platform functionality from operating correctly and may make it impossible to use the baji vip platform.

In addition to cookies, baji vip may use web beacons (small transparent images embedded in emails) to track whether promotional emails have been opened. You can disable web beacon tracking by setting your email client to not display images automatically.

baji vip does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the specific circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary financial and identity data with our approved payment partners: bKash, Nagad, Rocket, Upay, SureCash, and participating banks in Bangladesh. These providers operate under their own privacy policies and applicable financial regulations. baji vip ensures that data sharing with payment providers is governed by data processing agreements that require them to protect your information.

Game Software Providers

Games on the baji vip platform are powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as session IDs and bet amounts) for game delivery and dispute resolution purposes. They do not receive your full identity or contact information unless required by a legitimate dispute investigation.

Fraud Prevention & AML Screening

We may share identity and transaction data with specialist fraud detection services and AML screening providers to fulfil our legal compliance obligations. All such providers are contractually bound to process your data only for the stated compliance purpose and to maintain appropriate security standards.

Legal Authorities

baji vip may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities in Bangladesh when required to do so by law, court order, or valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that baji vip undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

baji vip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The table below outlines the standard retention periods applied to each category of data.

Upon expiry of the applicable retention period, baji vip will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where full deletion is not technically possible due to backup or archival systems, the data will be isolated from active processing until secure deletion can be completed.

As a user of the baji vip platform, you hold the following rights in relation to your personal data. These rights may be subject to certain legal limitations, but baji vip is committed to facilitating their exercise promptly and without undue restriction.

To exercise any of these rights, please contact our support team at support@baji-vip.im with your full name, registered email address, and a clear description of the right you wish to exercise. We will verify your identity before processing any data rights request to protect your account from unauthorised third-party requests.

We will not charge any fee for processing a data rights request unless the request is manifestly unfounded, repetitive, or excessive. In such cases, we may charge a reasonable administrative fee or decline to action the request, providing written reasons for our decision.

If you are dissatisfied with how baji vip has handled your personal data or responded to a data rights request, you have the right to raise a complaint directly with our support team in the first instance, or to escalate to the relevant data protection authority in your jurisdiction.

baji vip employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed regularly and updated in response to emerging threats and evolving best practices.

Technical Safeguards

• 256-bit SSL/TLS encryption is applied to all data transmitted between your device and baji vip servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Data encryption at rest — sensitive data fields (including identity document copies and financial account numbers) are encrypted in our databases using industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available for all player accounts and is mandatory for administrative access to internal systems handling personal data.
• Intrusion detection systems monitor our infrastructure continuously for anomalous activity, brute-force attempts, and other known attack vectors.
• Regular penetration testing is conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only team members whose role requires access to specific data categories are granted the necessary permissions.
• All baji vip personnel with access to personal data are bound by confidentiality obligations and undergo data protection training on joining and annually thereafter.
• Third-party service providers who process personal data on our behalf are vetted for security compliance and bound by data processing agreements that require them to implement equivalent security measures.
• A documented incident response plan is in place to ensure that any personal data breach is identified, contained, and reported to affected individuals and relevant authorities in accordance with applicable law.

While baji vip takes every reasonable measure to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, enabling 2FA, and reporting any suspected unauthorised access to our support team immediately.

baji vip reviews this Privacy Policy at least once per year and whenever there is a material change to how we collect or process personal data. This includes changes driven by new legal requirements, updates to our platform features, new payment method integrations, or changes in our relationships with third-party processors.

When we make material changes to this policy, we will notify registered account holders by email to their registered address at least 7 days before the changes take effect. A prominent notice will also be displayed on the baji vip platform during that notification period. Minor changes — such as typographical corrections or clarifications that do not alter the substance of the policy — may be published without advance notice.

The effective date displayed at the top of this policy and in the "last updated" notice below the breadcrumb will always reflect the date of the most recent substantive revision. We encourage you to review this page periodically even if you have not received a notification, as the most current version governs our processing of your personal data at all times.

Your continued use of the baji vip platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you disagree with any changes made to this policy, you may request voluntary account closure in accordance with Clause 8 of our Terms & Conditions, and we will return any eligible balance to your registered payment method.

Archived versions of previous Privacy Policies are available on request by contacting our support team at support@baji-vip.im. We maintain records of all previous policy versions along with their effective dates for audit and compliance purposes.